FAQ-tually Speaking

Curious for answers? Take a look at our frequently asked questions:

Getting Started

What’s the difference between fully online, hybrid, and self‑paced courses?

Fully online courses deliver all learning and resources digitally, allowing you to access and progress through content wherever and whenever suits you best. Hybrid courses combine flexible online modules with scheduled live sessions, offering opportunities for real-time collaboration and feedback. Self-paced courses empower you to learn at your own speed, without set meeting times—perfect for fitting professional development around a busy schedule.

Can enrolment begin at any time, or only on set dates?

Enrolment is open year-round for fully online and self-paced courses, so you can begin learning whenever the time feels right. Hybrid courses have set start dates to align with scheduled live events, these will be clearly indicated during registration.

How many hours per week are expected to succeed?

Each module indicates the approximate time needed for completion, helping you plan according to your availability. Most learners find they can progress at their own pace, unless participating in a hybrid course, where live sessions follow a set timetable.

Technology & Access

Is a webcam and microphone necessary?

A webcam and microphone are helpful for participating in live sessions or interactive activities, but many course modules and resources can be accessed without them. You’ll always find guidance in the course details if specific equipment is recommended.

How is personal data stored and protected?

Your personal data is securely protected and managed through Learnworlds, our trusted learning platform. For full details on our approach to data privacy and protection, please read our policies linked at the bottom of the page.

I have forgotten my password. What should I do?

Click the button to request a re-set.

Alternatively, email:  admin@rootsofexcellenceacademy.com and our team will help you reset it swiftly.

Learning Experience

Are sessions live, recorded, or a mix?

Course details and membership timetables will clearly indicate whether sessions are live, recorded, or a combination, so you know what to expect and can plan your learning experience.

How much independent study is expected outside class time?

Independent study helps deepen your learning through reflection and practice. The more you put in, the richer your experience. We recognise that early years leaders are busy, so our courses and resources are designed to support flexible, heuristic learning at your own pace.

How interactive are classes (polls, chats, breakout rooms, whiteboards)?

Our classes offer a lively and engaging experience, with plenty of opportunities for polls, live chats, breakout rooms, and collaborative whiteboard sessions—ensuring every learner feels included and able to contribute.

Assessment and Grading

How are quizzes and exams administered and proctored?

Quizzes are integrated into all courses. These are designed to help you learn. We thoughtfully design all assessments according to the intended outcome. Quizzes and activities will be administered online. We do not set exam style work and tend to favour project or real life practical tasks. Submission of these pieces are via the online platform. Proctoring is not currently used. 

Work will be check for plagiarism and AI. Work that is deemed to have been undertaken with AI will be rejected and the learner will not pass the course.

All advanced practitioner courses will have clear assessment tasks, marking schemes, and guidelines, details of which is in the course syllabus or course itself. Work is to be submitted via the platform.

What is the policy on late work and extensions?

Learners will have access to courses for either 12 or 18 months, depending on the course. Most of our courses are flexible to suit you, so there are no penalties for late submission as long as we receive it within this time. Please ask for our late work policy and extensions policy for hybrid courses. 

Can materials be downloaded for low‑bandwidth or offline use?

If you have paid for the course, all resources will be downloadable. Some resources will only allow viewing (if free, and depending on membership tier). 

Instructors & Support

What is the typical response time for messages?

We aim to respond to all messages within 48 working hours, ensuring you receive timely support and guidance every step of the way.

How accessible are instructors for questions and feedback?

Instructors and mentors are available for you to message at any time. Your dedicated mentor is committed to responding as soon as possible—always within 48 working hours.

When is technical support available (hours and channels)?

Our technical support is available during office hours, Monday to Friday. You can reach us by email, through our messaging system, or by phone, whichever way suits you best.

Digital credentials & certificates

What are digital credentials?

Digital credentials are secure, online badges or certificates that verify your skills, achievements, and professional development. They can be easily stored, shared, and showcased on your CV, professional profiles, or social media.

How does digital credentialling benefit me?

Digital credentialling gives you a flexible and portable way to evidence your learning and expertise. With instant verification and the ability to share your achievements widely, digital credentials help you stand out in your career, support progression, and make it easier to connect with new opportunities.

Who issues the digital credentials?

All our digital credentials are issued through Certifier, a trusted platform that ensures your accomplishments are recognised and securely stored.

Community & Networking

How to connect with classmates outside of class?

You will have lots of ways to network and communicate with other learners. Each learner can create a personal profile which other learners can view. You can communicate through:
1.   Course chat channels. You can
      engage with others enrolled on your course.
2.   Via the Learners section. 
3.    Through a search of learners using
       the academy top bar.
 4.  Through community channels
      (Members only feature)

All users are expected to adhere to our communication policy, sent to you on registration.

Is there an alumni network or career community?

Yes! We have an alumni network programme which is offered to affiliates and ambassadors of Future Roots and Roots of Excellence Academy. We also have many members groups which run regularly throughout the year (see timetable), and regular online coffee meets. 

Can I be rewarded for engaging with the communities?

Absolutely! We value our community. To show our appreciation, we have an exciting rewards scheme and affiliation programme. The more you engage,  the more recognition and earnings you generate. Take a look at our rewards and recognition page.

Policies & Procedures

I have a complaint. How I do I raise this?

Sorry to hear this. We always seek to put things right.
Email: complaint@rootsofexcellenceacademy.com and we will send you the process and procedure document to get started. 

Do you have a reasonable adjustments policy?

Yes. Roots of Excellence Academy is 

committed to providing an inclusive, equitable, and supportive learning environment where all learners can thrive. We recognise the diverse needs of learners and will make reasonable adjustments to teaching, assessment, and support arrangements to reduce or remove barriers to participation and achievement.

When you enrol on a course you will be asked to provide details of any adjustments you might need. 

Email us at: admin@rootsofexcellenceacademy.com for the full policy. 

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